How to use a prompt: copy it, paste it into your Broker Brain, then attach or paste the file it asks for. Run it, then use the 4 Rs to refine. Always review the output before it goes near a client, lender, or compliance file.
1 · Client Discovery & Fact-Find
6 prompts
1.1 Fact-Find Summary Notes
You are a broker assistant. Summarise client goals, income, and liabilities from this fact-find into five concise bullet points suitable for a Preliminary Assessment. Output: plain-English summary paragraphs (no advice).
Upload: Fact-Find PDF
1.2 Needs & Objectives
You are a compliance note writer. Draft the "Needs and Objectives" paragraph drawn from the fact-find, written in language that meets Best Interest Duty (BID). Output: ready-to-paste paragraph for the BID section.
Upload: Fact-Find PDF
1.3 Post-Discovery Email
You are an email assistant. Write a short follow-up email summarising the client's goals, next steps, and required documents. Avoid any product or rate references. Output: polished email draft with subject line.
Context: Discovery meeting notes
1.4 Plain-Language Question Set
You are a client-communication coach. Rephrase these technical fact-find questions into clear, client-friendly language (no jargon). Output: Q&A list showing Original → Simplified.
Context: List of fact-find questions
1.5 Fact-Find Data Check
You are a data checker. Compare income and expenses in this fact-find and flag any missing, inconsistent, or unclear items that need clarification before assessment. Output: table with Field → Action Required.
Upload: Fact-Find PDF
1.6 Meeting Transcript to File Note
You are a broker assistant. Convert this meeting transcript or voice memo summary into a clean, structured file note covering client goals, financial position, and agreed next steps. Output: CRM-ready paragraph with date, attendees, and action items.
Context: Raw transcript or dictated notes
2 · Credit Assessment & Strategy
8 prompts
2.1 Serviceability Summary
You are a credit analysis assistant. Summarise key serviceability outcomes from this calculator (income, expenses, borrowing power, surplus/shortfall) into plain English for internal file notes. Output: 3-5 bullet points (no advice).
Upload: Serviceability calculator PDF or export
2.2 Lender Policy Comparison
You are a policy summariser. Compare these two lender policy extracts and summarise the key differences for eligibility, income types, and LVR limits. Output: comparison table (Lender A vs Lender B).
Upload: Two lender policy docs or excerpts
2.3 Preliminary Assessment Summary
You are a file-note writer. Draft a short internal summary explaining how the short-listed loan structures align with the client's stated goals and objectives. Avoid recommending a specific product. Output: paragraph ready for Preliminary Assessment notes.
Upload: Fact-Find and shortlist or scenario worksheet
2.4 Risk Flags Checklist
You are a risk reviewer. Identify potential credit risks or anomalies in this client's data (e.g. unstable income, high LVR, adverse credit, undisclosed debts). Output: checklist table with Risk Item → Verification Step.
Upload: Credit report summary or application data
2.5 Responsible Lending Documents Review
You are a document checker. Review this list of uploaded client documents and confirm whether all responsible-lending evidence is present (ID, payslips, bank statements, liabilities, living expenses). Output: Yes/No checklist with comments.
Upload: Document list or folder summary
2.6 Self-Employed Income Summary
You are a credit analysis assistant. Summarise the key income figures from these tax returns and financial statements for a self-employed applicant. Identify any anomalies, trends, or items requiring clarification. Output: plain-English summary table with notes (no advice).
Upload: Tax returns or accountant-prepared financials
2.7 Payslip & Income Document Extraction (Consumer)
You are a data extraction assistant. Extract the following figures from these payslips and income documents: gross income (YTD and per pay period), net income, PAYG tax, superannuation, bonuses, overtime, allowances, and pay frequency. Calculate averaged and annualised figures where relevant. Present in a table matching standard serviceability calculator fields. Flag any inconsistencies, gaps, or items requiring clarification. Output: extraction table plus notes column (no advice, no product recommendations).
Upload: Payslips, PAYG summaries, employment letters
2.8 Business Financials Extraction for Serviceability
You are a commercial data extraction assistant. Extract the following figures from these business financials and tax returns: revenue, gross profit, EBITDA, net profit, depreciation, interest, director wages, add-backs, and trading trends over the past two years. Present in a table matching standard commercial serviceability inputs (e.g. DSCR, adjusted net profit). Flag inconsistencies, gaps, or items requiring clarification before calculator entry. Output: extraction table plus notes column (no advice).
Upload: 2 years financials, tax returns, BAS
3 · Loan Lodgement & Lender Communication
6 prompts
3.1 Lender Update Email
You are a communications assistant. Draft an email to the lender BDM or credit assessor summarising the application progress, outstanding documents, and next steps. Use clear, professional language. Output: email draft with subject line and key points in bullets.
Upload: Application summary or CRM notes
3.2 Client Process Timeline
You are a client communication specialist. Create a simple timeline explaining the key loan milestones (Submitted, Conditional Approval, Formal Approval, and Settlement) in plain English for client updates. Output: short paragraph or list suitable for email or PDF insert.
Context: None
3.3 Lodgement Compliance Review
You are a compliance reviewer. Check this application summary for BID and NCCP alignment. Flag any missing or unclear evidence that may be required for audit. Output: table with Item → Action Needed.
Upload: Application summary or Preliminary Assessment
3.4 Lender Call File Note
You are a file-note writer. Summarise a recent phone call with the lender credit team (date, contact name, outcome, next steps) into an audit-ready file note. Output: paragraph formatted for CRM notes.
Context: Broker's handwritten or typed call notes
3.5 Post-Submission Checklist
You are a document coordinator. Create a checklist showing which supporting documents have been provided to the lender and which remain outstanding. Output: table with Document → Status → Responsible Person.
Upload: Internal spreadsheet or doc-tracking list
3.6 Lender Delay Response Email
You are a communications assistant. Draft a professional email to the lender following up on an application that has exceeded standard processing times. Reference the submission date, outstanding items if known, and request a status update. Output: email draft with subject line.
Upload: Application summary or CRM notes
4 · Compliance & Audit
6 prompts
4.1 File Audit Summary
You are a compliance reviewer. Summarise this loan file into a one-page audit report, highlighting evidence of BID compliance, responsible lending documentation, and missing items. Output: table or bullet summary suitable for compliance upload.
Upload: Full client file or file note summary
4.2 BID Evidence Summary
You are a compliance assistant. Extract key statements from the client file that demonstrate compliance with Best Interest Duty (e.g. needs analysis, lender comparison, rationale). Output: bullet list or short paragraph per category.
Upload: Fact-Find, Preliminary Assessment, CPD
4.3 Compliance Risk Review
You are a quality-assurance coordinator. Create a checklist of items to review before an aggregator or ASIC audit. Include documents, BID evidence, privacy consent, and disclosure forms. Output: checklist table (Item → Verified / Outstanding).
Context: None
4.4 Compliance Note Drafting
You are a broker file-note writer. Draft a BID-compliant file note explaining the rationale behind lender selection and how it aligns with the client's stated goals. Avoid product recommendations. Output: paragraph ready for CRM upload.
Upload: Fact-Find or scenario summary
4.5 Privacy & Data Governance Review
You are a data-protection assistant. Review this list of client data storage points and identify any potential privacy or security risks under the Privacy Act. Output: table (Data Type → Storage Location → Risk → Recommendation).
Upload: Internal data map or storage summary
4.6 File Note from Call Recording Summary
You are a compliance file-note writer. Convert this call summary or transcript into an audit-ready file note capturing client instructions, disclosures made, and agreed next steps. Output: structured paragraph formatted for CRM upload.
Upload: Call transcript or summary notes
5 · Post-Settlement & Client Retention
6 prompts
5.1 Congratulations Email
You are a client-care assistant. Draft a short congratulations email for clients whose loan has just settled. Thank them, outline what happens next, and include a friendly reminder that you'll be in touch for future reviews. Avoid any product or rate mentions. Output: email draft with subject line.
Context: Client name and settlement date
5.2 Annual Review Invitation
You are a review scheduler. Write a professional email inviting the client to their annual loan review. Include a calendar link or call-to-action, and insert the standard disclaimer about general information only. Output: email draft with headline and CTA.
Context: None
5.3 Post-Settlement Survey
You are a customer experience coordinator. Create a brief 5-question survey to gather feedback about the client's settlement experience and broker communication. Keep language friendly and simple. Output: numbered survey questions with optional multiple-choice options.
Context: None
5.4 Repricing Summary for Client
You are a repricing assistant. Summarise this rate-review data into a short, client-friendly paragraph that explains potential savings or lender options without providing advice. Output: summary paragraph plus compliance disclaimer.
Upload: Lender repricing spreadsheet or notes
5.5 Referral Request Email
You are a referral coordinator. Draft a polite thank-you email that invites satisfied clients to refer friends or family. Follow RG 234 and Privacy Act requirements: no inducements, just a friendly request. Output: email draft with subject line.
Context: None
5.6 Automated Follow-Up Messages
You are a communications assistant. Draft three short follow-up messages for clients who haven't returned required documents after settlement. Tone: polite, friendly, and Privacy Act-compliant. Output: SMS version and email version for each.
Context: None
6 · Lead Generation & Marketing
6 prompts
6.1 Email Nurture Series
You are a marketing assistant. Write a three-email nurture sequence that educates potential first-home-buyer clients about pre-approval. Use the broker's tone, keep wording compliant with ASIC RG 234, and avoid product or rate references. Output: three short emails with subject lines and pre-header text.
Context: Broker's brand voice or past client emails
6.2 LinkedIn Post Calendar
You are a LinkedIn content writer. Create four weekly posts that position the broker as a trusted educator on lending trends (no product promotion). Output: table with date, post caption, and engagement tip.
Context: None
6.3 Monthly Newsletter Summaries
You are a newsletter editor. Summarise three recent RBA or CoreLogic updates for a client newsletter in plain English (under 200 words each). Output: bullet-point summaries ready for email.
Context: Links or article excerpts
6.4 Compliance Copy Check
You are a copy reviewer. Assess this social-media post or ad for compliance with ASIC RG 234 and Best Interest Duty. Identify risk phrases and suggest compliant alternatives. Output: two-column table, Original Phrase → Safe Rewrite.
Context: Draft post text
6.5 Lead-Magnet CTA Ideas
You are a marketing analyst. Draft three call-to-action options for a lead magnet (e.g. Borrowing Power Checklist). Keep language educational and factual. Output: short tagline plus CTA sentence for each.
Context: Title or topic of lead magnet
6.6 Google Review Request Email
You are a client communications assistant. Draft a short, friendly email asking a recently settled client to leave a Google review. Keep it genuine, no incentives, and compliant with Privacy Act and RG 234. Output: email draft with subject line and optional SMS version.
Context: Client name and settlement date
7 · Team Operations & Training
6 prompts
7.1 Team SOP Drafting
You are an operations assistant. Draft a standard operating procedure (SOP) for this recurring brokerage task. Use clear step-by-step bullet points and include who, what, when, and where each action occurs. Output: formatted SOP ready for team handbook.
Context: Task description or transcription notes
7.2 New Staff Onboarding Guide
You are a training coordinator. Create a one-page onboarding guide explaining the firm's structure, key software (CRM, ApplyOnline, aggregator portal), and client-service expectations. Output: plain-English summary with headings.
Context: List of systems or onboarding checklist
7.3 Weekly Team Update Email
You are a team communication assistant. Draft a weekly internal email summarising priorities, open files, compliance reminders, and team wins. Keep it motivating and concise. Output: email draft with subject line.
Context: Notes or bullet points from manager
7.4 Role Delegation Matrix
You are a workflow designer. Build a delegation matrix listing who is responsible, accountable, consulted, and informed (RACI) for each key brokerage task. Output: table format.
Context: List of team roles and key workflows
7.5 Training Recap Summary
You are a training documentation writer. Summarise this internal or aggregator training session into key takeaways, next actions, and follow-up dates. Output: short paragraph or bullet list for CRM notes or Slack post.
Context: Meeting or training transcript / notes
7.6 CPD Log Summary
You are a compliance assistant. Summarise this month's continuing professional development (CPD) activity into a short record showing course name, provider, hours, and key learning outcome. Output: table ready for compliance upload.
Context: CPD certificates or training notes
8 · Business Growth & Strategic Planning
6 prompts
8.1 Quarterly Business Review (QBR)
You are a business strategy assistant. Summarise key performance data (settlements, conversion rate, referral sources, team utilisation) into insights and next-quarter focus areas. Output: table plus 3 bullet recommendations.
Upload: KPI spreadsheet or CRM dashboard export
8.2 Capacity Planning Model
You are an operations analyst. Review current volumes and calculate how many new files or clients the firm can handle before adding staff. Include assumptions and notes. Output: table plus summary paragraph.
Upload: Team capacity data or workflow metrics
8.3 Referral Partner Strategy
You are a partnership planner. Draft a 90-day outreach and relationship plan for referral partners (agents, accountants, planners). Include communication cadence and joint-value ideas. Output: 3-column table (Partner Type, Action, Frequency).
Context: List of key partners or categories
8.4 Annual Goal Alignment Plan
You are a business coach assistant. Turn this list of goals into SMART format (Specific, Measurable, Achievable, Relevant, Time-bound). Link each to a measurable KPI. Output: table of Goal, KPI, Owner, Deadline.
Context: Goal list or planning notes
8.5 Succession & Valuation Snapshot
You are a succession planner. Draft a short business-valuation snapshot outlining factors that affect saleability: recurring revenue, database strength, lead sources, compliance culture. Output: bullet summary plus valuation considerations.
Upload: Basic P&L or firm overview
8.6 Settlement Volume Summary
You are a business reporting assistant. Summarise this month's settlement data into a short performance snapshot covering volume, average loan size, deal sources, and any notable trends. Output: bullet summary suitable for a monthly business review.
Upload: Settlement spreadsheet or CRM export
9 · Professional Development & Thought Leadership
5 prompts
9.1 Industry Insight Article
You are a content writer. Draft a 400-500 word LinkedIn or newsletter article sharing your reflections on a recent industry trend (e.g. RBA moves, lending technology). Keep it educational and non-advisory. Output: formatted article with headline and intro hook.
Context: Topic or news link
9.2 Conference Takeaway Summary
You are a learning summariser. Create a one-page summary of key takeaways, quotes, and ideas from this aggregator or industry conference. Focus on what's actionable for the brokerage team. Output: bullet list or short paragraphs.
Context: Event agenda or personal notes
9.3 Peer Presentation Outline
You are a presentation coach. Draft a short outline for a 10-minute talk you'll deliver at a PD day or networking event. Include intro, three main points, and a practical takeaway. Output: outline in numbered bullet format.
Context: Topic or theme
9.4 Monthly Reflection Journal
You are a personal development assistant. Write a reflection summary for this month covering wins, lessons, and focus for next month. Keep tone professional yet authentic. Output: three short paragraphs (Wins, Lessons, Next Focus).
Context: Personal notes or dot points
9.5 Award Submission Draft
You are a professional writer. Draft a compelling award submission for this broker based on the results, client outcomes, and business achievements provided. Match the tone to the award category and keep language factual, specific, and evidence-based. Output: structured submission ready to edit and lodge.
Context: Award criteria, key achievements, client outcomes, supporting data
10 · Marketing & Client Communications
4 prompts
10.1 CRM Email Workflow Builder
You are a marketing automation specialist. Design a five-step email nurture workflow for new enquiries inside the broker's CRM. Each email should educate, not advise, and comply with the Spam Act and RG 234. Output: table with Step #, Timing, Subject, Purpose, CTA.
Context: Brief on audience plus CRM type (e.g. Mercury / HubSpot / ActiveCampaign)
10.2 Client Journey Mapping
You are a customer-experience designer. Map the end-to-end client communication journey, from first enquiry through annual review. Highlight automated vs manual touchpoints. Output: table or swim-lane list showing Stage, Action, Owner, Tool.
Context: Broker's existing process map or notes
10.3 Template Library Audit
You are a content librarian. Review this folder of client-facing templates (emails, SMS, checklists). Identify duplicates, outdated wording, and compliance risks. Output: table, Template Name, Issue, Recommended Update.
Context: Folder of templates or list of filenames
10.4 Lead-Capture Form Optimisation
You are a digital marketing assistant. Review or create web form copy that gathers enquiry details while meeting Privacy Act requirements. Output: form fields plus consent statement plus thank-you message.
Context: Current web-form text or website link
Doing SME or commercial work? The full Google Doc workbook also includes a bonus Business Finance Prompt Library for asset finance, equipment finance and business loans, with regulated-vs-unregulated flags. Open the workbook →